Information/Policy
Social Media:
Instagram: @lourvani or http://instagram.com/lourvani
TikTok: lourvani or http://tiktok.com/lourvani
Handling:
Shipping and Delivery Estimated Times:
-Hawaii orders: 1-3 day delivery after handling
-United States orders: 3-5 delivery after handling
-International orders: 5-12 delivery after handling
Shipping Service:
-Shipments are through United States Postal Service (USPS)
-Our shipping service provider does not ship on weekends and/or holidays.
Missing Package Policy:
If you do not have shipping insurance:
-We are not responsible for any damaged or stolen packages during the shipping and transportation processes, and cannot provide refunds for this purpose.
-If your tracking information states "Delivered" and the address is correct, please contact your local post office and they will help you retrieve your package.
-We are not held responsible if you have entered your address incorrectly and cannot offer any refunds for that case. We do not change or edit shipping addresses unless requested by the customer.
If you have shipping insurance:
-Shipping protection/insurance are offered for regular orders, but not for monthly subscriptions.
-Shipping protection/insurance covers lost/stolen packages or damaged items.
-If you have purchased shipping protection for your order, please go to https://help.route.com/hc/en-us/requests/new? to file a claim for a refund or credit.
Shipping Issues:
-We do not change or edit shipping addresses unless requested by the customer.
-If the address you have entered is marked is undeliverable by the post office, the package will be sent back to our store.
-We will charge $3.09 for a new shipping label to resend to the corrected/alternate address. Please contact our email lourvani@gmail.com
Payment Options & Info:
-We accept Visa, Mastercard, Discover, Amex, Google Pay, Apple Pay and Paypal
-For local transactions and meet ups we accept Cash, Venmo, CashApp, Paypal
-Credit card payments are processed through a secure system
-Our company does not hold or view any credit card information.
Returns:
We do not accept returns for sanitary purposes
Policy & Rights:
-We have the right to refuse service to whom may seem fraudulent or scamming
If you have any questions please click the link below to contact us.